By approving a quotation, making a payment, signing an agreement, or asking us to start the project, you agree to these Terms.
1. Our Services
Ankit Growth Systems provides digital services such as website development, SEO, Google Ads, Meta Ads, social media, graphic design, branding, lead generation, CRM, automation, maintenance and other services agreed with the client.
The exact work included in your project will always be mentioned in the quotation or project agreement.
2. Project Scope
We will work according to the scope that has been agreed before the project starts.
If you later want something that was not included in the original scope, we will discuss it with you first. Additional work may require an additional charge and may also change the delivery date.
We don't want surprises for either side, so any major change will be communicated before we proceed.
3. Payment
Payment terms will be mentioned in your quotation or agreement.
The project may be paused if a scheduled payment is not received on time.
Any additional work requested outside the agreed scope may require payment before that work begins.
4. Project Timeline
Every project is different. A simple website and a complete marketing system obviously don't require the same amount of time.
Your expected delivery date will therefore be decided according to the actual project requirements and mentioned in the quotation or agreement.
The timeline starts once we have received the required payment, content, information, access and other necessary materials from you.
If these things are delayed from your side, the project timeline may also move accordingly.
5. Content & Information From Client
To complete your project properly, we may need content, images, videos, business information, documents, login access, approvals and feedback from you.
You are responsible for providing these things on time.
You also confirm that you have the right to use any content, images, videos, logos or other materials that you provide to us.
6. Changes & Revisions
Reasonable revisions within the agreed scope will be handled according to your selected plan or quotation.
If you change the entire concept, add new pages, request new features or make major changes after approval, it may be considered additional work.
In such cases, we may need to revise both the charges and the delivery timeline.
7. Our 7-Day Refund Guarantee
We don't want to promise unrealistic deadlines just to get a project.
Your project will have a delivery timeline agreed according to its actual requirements.
If we fail to deliver the agreed project scope by the committed date because the delay is genuinely from our side, you can request a refund within 7 calendar days after the committed delivery date.
This guarantee applies only when:
- You have provided the required content and information on time.
- Required access and credentials were provided on time.
- Feedback and approvals were provided without unnecessary delay.
- The agreed scope has not been changed.
- The delay is directly attributable to Ankit Growth Systems.
The guarantee does not apply where the delay is caused by late content, delayed approvals, scope changes, additional requirements, third-party services, hosting/domain issues, platform problems or circumstances outside our reasonable control.
If you need additional time to provide content or approvals, the delivery date may be revised accordingly.
Eligible refund requests will be reviewed based on the project scope, agreed timeline and communication history. See our full Refund Guarantee page for details.
8. Project Handover
Once the agreed work is completed, we will hand over the project along with the agreed files, access and login details.
After receiving the login details, you are responsible for keeping your passwords and account access secure.
We strongly recommend changing passwords after handover and keeping your own backup of important website files and data.
9. What Happens After Handover
After the project has been handed over, we cannot be responsible for problems or data loss caused by changes made by you or another person who has access to the website or accounts.
This includes changes to the website, code, database, plugins, themes, settings or files, as well as deletion or modification of data.
We are also not responsible for problems caused by compromised passwords, unauthorized access resulting from insecure credentials, hosting providers, domain providers, plugins, APIs or other third-party services.
If you have an active maintenance, backup, security or support service with us, the responsibility will be according to that service agreement. See our full Project Handover & After-Delivery Policy for details.
10. Website, Hosting & Third-Party Services
Hosting, domains, premium plugins, paid tools, APIs and other third-party services will only be included if specifically mentioned in your quotation.
Third-party platforms have their own rules, pricing, limitations and technical issues. We cannot control their services or guarantee that they will always remain available.
11. SEO & Marketing Results
We will use our knowledge and reasonable professional efforts to improve your online presence and marketing performance.
However, nobody can honestly guarantee a fixed number of leads, sales, customers, Google rankings or revenue from SEO and advertising.
Results can be affected by competition, market conditions, customer behaviour, advertising platforms, algorithms, budget and many other factors.
Therefore, unless a specific result is clearly guaranteed in writing, marketing results should not be considered guaranteed.
12. Advertising Budget
If we manage Google Ads, Meta Ads or other paid campaigns, the advertising budget paid to those platforms is separate from our service fee unless your quotation specifically says otherwise.
The final performance of an advertising campaign can vary and is not entirely under our control.
13. Ownership & Third-Party Assets
Ownership of final project work will be handled according to the quotation or project agreement and applicable payment terms.
Third-party fonts, stock images, plugins, themes, software, APIs and other licensed materials remain subject to their respective licenses.
Our own internal systems, templates, processes, frameworks and reusable tools remain the property of Ankit Growth Systems unless specifically agreed otherwise.
14. Confidentiality
We respect the confidentiality of our clients' business information.
We will not knowingly share confidential business information with unrelated third parties except where required to provide the service, comply with legal requirements, or where the information has already become publicly available.
15. Client Data & Privacy
We will handle client information responsibly and use it for providing and managing our services.
The client is responsible for ensuring that any customer or personal data provided to us has been collected and shared lawfully.
Our Privacy Policy may provide additional information about how personal information is handled.
16. Limitation of Liability
We will always try to provide our services professionally and according to the agreed scope.
However, we cannot be responsible for indirect or business losses such as lost sales, lost revenue, lost profits, lost customers, lost leads or missed business opportunities caused by factors outside our reasonable control.
This includes problems related to third-party platforms, hosting, domains, advertising platforms, search engines, market conditions, customer behaviour, hacking, server failures or other external circumstances.
Digital marketing and business growth involve many factors, so no specific business result should be assumed unless it has been expressly guaranteed in writing.
To the extent permitted by applicable law, any liability for a proven direct loss caused solely by our failure to provide an agreed service will be limited to the amount actually paid to Ankit Growth Systems for that specific service.
17. Cancellation
If a client wants to cancel a project after work has started, the matter will be handled according to the quotation, agreement and applicable refund terms.
Work already completed, approved expenses and third-party costs may not be refundable.
18. Maintenance & Support
Maintenance, updates, security, backups and ongoing support are not automatically included after project delivery unless they are specifically included in your plan or agreement.
Any additional support or changes can be provided separately and may involve additional charges.
19. Situations Outside Our Control
Sometimes things happen that neither side can control, such as major technical failures, platform outages, infrastructure problems, cyber incidents, natural events or government restrictions.
In such situations, the affected timeline may need to be revised.
20. Communication & Approval
We prefer important project decisions, approvals, changes and timeline updates to be confirmed through written communication such as email or WhatsApp.
This helps both sides keep a clear record of what was agreed.
21. Changes to These Terms
We may update these Terms from time to time.
For an ongoing project, the terms agreed at the time of project approval will generally apply unless both parties agree to a change.
22. Governing Law
These Terms are governed by the applicable laws of India.
If a disagreement occurs, both parties should first try to resolve it through honest and reasonable discussion. If it cannot be resolved mutually, the matter may be taken to the appropriate legal forum having jurisdiction under applicable law.
23. Client Agreement
By approving the quotation, making payment, signing the agreement or asking Ankit Growth Systems to start work, the client confirms that they have read, understood and agreed to these Terms & Conditions.